Your personal information

Protecting your personal information is important to us. Grenville Mutual complies with Canadian laws and regulations including PIPEDA – the Personal Information Protection and Electronic Documents Act.

We may use your personal information to:

  • provide you with ongoing service
  • help us better understand your needs
  • develop, enhance, market, or provide insurance products and service
  • enable us to underwrite your insurance policy and set a fair premium
  • provide us with the information we need to adjust a claim
  • meet our legal and regulatory obligations under the Insurance Act and other statutes


We may provide your information to:

  •  your agent or broker for the purpose of providing service to you
  • independent claims adjusters, agents, and brokers for the purpose of processing and administering your claims
  • Government authorities, claims investigation service providers, medical organizations, other vendors, other insurance companies, reinsurers, and regulatory organizations for the purposes of investigating and processing claims
  • Operators of insurance industry databases and credit and consumer reporting agencies for the purpose of verifying the information submitted on your application for insurance
  • As otherwise permitted by law


Protecting your personal information We take safeguarding your personal information seriously.  We have security measures in place to protect against unauthorized use, disclosure, or access to your information.  The use and collection of our personal information is limited to that which is necessary for the identified purposes.  Authorized employees of Grenville Mutual Insurance, agents, brokers, and service providers who need access to information in connection with our stated purposes will be granted access to your personal information. Consent, access and correcting your personal information By applying for insurance and providing Grenville Mutual with your personal information, you provide us with consent for collection, use and disclosure. You have the right to access your personal information and to request corrections should you feel the information we have is incorrect. Should you have any questions or concerns about your Personal information, please contact our Privacy Officer at Email Us