We're here when you need us
If you have general questions about your policy, payments, or a claim, your first point of contact is your Agent or Broker.
In the case of an ongoing claim, your Adjuster is your go to person.
If you are experiencing poor customer service from a member of our team or are unhappy with our policies – we want to hear from you and have created a process for it.
Step one: Contact your Agent or Broker
If your concerns remain unresolved, proceed to the next step.
Step two: If your concerns are unresolved after working with your Agent or Broker, reach out to us.
A member of our leadership team will work with you to answer your questions and explain why decisions were made.
Step Three: If your concerns are still unresolved, you can contact our Ombudsperson.
Please note that you must follow steps 1 & 2 before reaching out.