At Grenville Mutual Insurance, we are committed to providing accessible customer service and employment practices that respect the dignity and independence of persons with disabilities. We are dedicated to identifying, removing, and preventing barriers to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation (IASR), and the Ontario Human Rights Code.

Accessible Customer Service

We strive to ensure that individuals with disabilities can access and benefit from our services in a manner that respects their dignity, independence, integration, and equal opportunity. We are committed to:

• Communicating in ways that consider individual accessibility needs.
• Providing services in a respectful and inclusive manner.
• Supporting the use of assistive devices.
• Welcoming service animals in areas open to the public, unless prohibited by law.
• Welcoming support persons accompanying individuals with disabilities.

Accessible Recruitment

Grenville Mutual Insurance is committed to providing fair and accessible employment practices. Accommodations are available upon request throughout the recruitment, assessment, and selection process. Applicants requiring accommodation are encouraged to contact Human Resources.

Accessible Information and Communication

Upon request, Grenville Mutual Insurance will provide information in accessible formats and communication supports in a timely manner and at no additional cost beyond that charged to others. Requests will be reviewed on an individual basis to determine the most suitable accommodation.

Temporary Service Disruptions

If an accessibility-related service or facility becomes temporarily unavailable, we will provide notice as soon as reasonably possible. Notices may be posted on our website, at our offices, or through other appropriate communication channels. Notices will include information regarding the reason for the disruption, anticipated duration (if known), and any available alternatives.

Accessibility Feedback

Grenville Mutual Insurance welcomes feedback regarding accessibility and the manner in which we provide services. Feedback may be submitted:

• In person
• By telephone
• By email
• By mail
• Through our website

Accessibility-related feedback and requests will be acknowledged and addressed in a timely manner.

Contact Us

To request accessible formats, communication supports, accommodations, or to provide accessibility feedback, reach out to our Accessibility Officer using the contact information below.