At Grenville Mutual, treating our clients fairly is a fundamental part of who we are. We are committed to providing clear information, protecting personal information, handling claims and complaints fairly, and ensuring our products and services are delivered with honesty, transparency, and respect.

Our Fair Treatment of Customers Policy outlines the principles and standards that guide how we serve our clients throughout the insurance lifecycle, from purchasing coverage to renewing a policy or submitting a claim.

To view the complete Fair Treatment of Customers Policy, please click here.

Should you have any questions or concerns about our Fair Treatment of Customers Policy, please reach out to our Compliance Officer using the contact information below.

Compliance Officer
Grenville Mutual Insurance Company
380 Colonnade Drive
Kemptville, ON K0G 1J0
Phone: (613) 258-9988
Email: compliance@grenvillemutual.com